Email [email protected]. We usually reply within one business day.
A badge looks wrong. Risk levels are signals built from public FMCSA records, not verdicts. Data refreshes daily, so a recent FMCSA update can take up to a day to show. If a carrier's record looks incorrect, email us the USDOT or MC number and we'll check it.
A carrier shows "NOT ACTIVE". That number has no active operating status in FMCSA's census, or it isn't a valid USDOT/MC number. Confirm the carrier's authority on FMCSA's SAFER site before booking.
Billing, cancelling or changing my card. Open the CarrierTell popup and click the plan line to manage your subscription. You can cancel any time; Pro stays active until the end of the paid period.
I hit the free lookup limit. Free accounts get 10 manual lookups per day; the count resets at midnight. Pro has unlimited lookups.